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Tier points measure qualifying purchases in the current membership year on the membership progress scale. They unlock Silver at 3,000, Gold at 7,000, Platinum at 11,000 and Emerald at 18,000. Available points are your spendable rewards balance, earned at 10 base points per RM1 plus your tier bonus. These two totals have different purposes and can differ.

The tier-point scale keeps the qualifying purchase requirement consistent as your earning bonus grows. Extra points added by our team and a complimentary tier bonus increase your available balance without accelerating earned tier progress. Redeeming points does not remove tier points already earned.

Use available points to reduce the price of food and drinks at checkout, in blocks of 500. Points cannot be converted to cash or used to buy gift cards.

Every 500 points saves RM2.50 for Member, RM3.75 for Silver, RM5 for Gold, RM7.50 for Platinum and RM10 for Emerald. A Gold member redeeming 1,000 points saves RM10. Your current tier at checkout determines the value. Use Max selects the largest whole 500-point amount that fits your purchase.

Eligible net food and drink purchases earn 10 base points per RM1, plus 10% for Silver, 15% for Gold, 30% for Platinum and 50% for Emerald. If an order crosses a tier milestone, each part earns its corresponding bonus. Points are credited when an order is completed; fractions carry forward to the next whole point. Processing fees and gift-card purchases do not earn points. Rewards redemption reduces the eligible amount; gift-card payment does not.

Yes. Rewards savings come first, followed by gift-card credit. Pay the remainder online when available, or at the counter. Online processing fees apply only to the online remainder. Fully covered orders and counter payments have no online processing fee.

Points and gift credit are reserved when an order is placed. If an unpaid order expires or is cancelled, they are restored once. Online payments must first be confirmed with FIUU. Completed orders require a refund review with our team.

The tier year runs from 1 June to 31 May. Tier points restart each June; available points carry forward. A tier assigned by our team remains valid until its stated end date or until our team updates it.

Verified Silver, Gold, Platinum and Emerald members get one standard drink during their birth month, once each calendar year. Save your correct birth date under My Rewards, then show your birthday code at the counter. Our team confirms redemption. Choose an available Coffee, Matcha, Non-coffee or Refresher drink; paid extras are excluded. Your qualifying tier must be active when you redeem. The reward expires at the end of your birth month and has no cash value.

No. Your number stays the same as your tier changes. Keep using the same email so your points and gift cards stay together. Sign in with your email and password after verifying your email once.