Refund Policy

Last updated: 27 September 2026

Orders and cancellations
Contact hello@beranda.my with your order reference as soon as possible if you need to cancel or change an order. We will check whether preparation has started. If we can cancel before preparation, we will arrange a refund of the amount paid. Changes may not be possible once food or drinks are being prepared.

Something wrong with your order?
If an item is missing, incorrect, damaged or does not meet the quality you reasonably expect, contact us promptly with your order reference and a description. A photo can help where practical. We will assess the issue and offer an appropriate replacement, refund or other remedy. Your statutory consumer rights are not limited by this policy.

Refund method and timing
Approved refunds are returned through the original payment method where practical. Bank or e-wallet processing times vary; our team will tell you the expected timing when confirming your refund. The gift-card portion of an eligible refund is restored to the same gift card.

Gift cards
Before a gift card has been redeemed, contact us if you purchased it by mistake. We assess refund requests individually. Gift cards cannot ordinarily be exchanged for cash or used to buy another gift card, except where a refund is required by law. Keep your gift code private. Contact us if it is lost or exposed; replacement depends on our ability to verify the purchase and remaining balance.

Events
The RM50 event deposit is credited towards the final event bill. If Beranda cannot accommodate your requested date and no alternative is agreed, the deposit is refunded in full through the original payment method where practical. Any deposit exceeding the final agreed bill is returned. For customer cancellations or changes, contact Beranda promptly with your booking reference; requests are reviewed under this policy and the team will confirm arrangements with you. Paying a deposit does not itself confirm availability. Bank and e-wallet refund processing times vary.

Polisi Bayaran Balik
Hubungi hello@beranda.my bersama nombor pesanan jika anda ingin membatalkan pesanan atau menerima item yang salah, rosak atau tidak lengkap. Pembatalan bergantung pada status penyediaan. Bayaran balik yang diluluskan dipulangkan melalui kaedah asal jika praktikal; bahagian yang dibayar menggunakan kad hadiah dikreditkan semula ke kad tersebut. Hak pengguna anda di bawah undang-undang tetap terpelihara. Permohonan acara hanya disahkan selepas pengesahan bertulis daripada Beranda.